May 9, 2019
There are many ways to monitor the performance of your organization. Today we want to highlight 3 ways that are fundamental to understanding how well your organization is performing.
Metrics establish performance and efficiency indicators for your management systems and are generated to provide both lagging and leading indicators. Lagging indicators are a measure of past performance, so that preventive measures can be identified and implemented. Leading indicators identify management system weaknesses and are critical to a facility's ability to meet its performance objectives.
Compliance Audits evaluate management systems to ensure they are established and functioning in a manner that protects employees, customers, communities, the environment, and physical assets against process safety risks. Audits are important monitoring and control mechanisms within the overall management of workplace safety.
Incidents that occur can highlight weaknesses/failures of management systems. Correctly performed Incident Investigations provide lagging indicators of the performance of the organization and what system improvements are needed. In order to benefit from incident learnings, first the incidents must be reported. To promote reporting there must be an atmosphere of openness and trust with all employees – which can be accomplished through an effective Cultural Safety program.
We hope the above checklists are helpful as you examine your organization's performance. We'll continue to explore some of these topics in the coming weeks in future articles. If there are areas where you need improvement or if you have challenges you want to discuss with one of our experts, we're here to help.
In fact, Operational Sustainability has developed Standards and Procedures for each of these ways to Monitor Organizational Performance. You can explore our library of available standards and procedures in the Technical Content section of our website.